Frequently Asked Questions
1. How do I place an order?
To place an order, simply contact us directly at petitesweetshouse@gmail.com
Please read through to our Terms & Conditions before placing an order.
2. When is the earliest booking date for my order?
We welcome booking of order not more than two months prior to the delivery date.
For orders above $500, booking can be done at most three months prior to the delivery date.
3. How many days in advance should I place my order?
For small orders below $100, 3-5 working days advance notice is required.
For orders above $100, 7-14 working days advance notice is required.
For pull-apart cake order, it is advisable to place your order with at least 2 weeks notice.
For urgent orders, please contact us to enquire. (Subject to a fee charge for orders made less than 7 working days)
4. What is your payment structure?
Mode of payment: Inter-bank transfer (Bank accounts available: OCBC and POSB) for online orders.
Please note that full payment must be made within 2 working days upon receiving of confirmation order.
5. Do you provide delivery service?
Yes, we provide delivery service. Our delivery timing is from 8am to 8pm.
Free delivery for orders above $300.
For orders under $300, delivery charge applies ranging from $5 - $15 depending on location. Additional charges apply during peak hours (Morning 8am to 10:30am and Evening 5:30pm onwards)
Please contact us at petitesweetshouse@gmail.com and we will advise accordingly.
6. Do you make customised cakes?
Instead of customisation of cakes, The Petite Sweets believes in providing personalised service that caters to every individual needs and budget accordingly.
Our personalised services include personalised cakes, packaging box and design tags.
For personalised cakes, please refer to the section on pull apart personalised cakes.
7. Are your cakes Halal?
We are not Halal certified. However, we make use of Halal ingredients in our food preparation that do not contain alcohol/pork/lard.
8. What cake size is appropriate for my party?
For our classic cream cakes, it comes in 7’’ round.
Our 7’’ cake can serve 4 to 6 people generally.
For other sizes and shapes, do enquire with us.
Try our pull-apart cake that can cater accordingly to the number of guests you intend to invite. In addition, it saves your hustle in finding a knife and cutting of the cake.
For our Tray cakes, the recommended servings are as follows:
Size Dimension (in cm) Numbers to cater
S 24 x 20 12 to 24 people
M 38 x 24 24 to 42 people
L 46 x 38 42 to 81 people
As for our cupcakes, it comes in two available sizes.
1. How do I place an order?
To place an order, simply contact us directly at petitesweetshouse@gmail.com
Please read through to our Terms & Conditions before placing an order.
2. When is the earliest booking date for my order?
We welcome booking of order not more than two months prior to the delivery date.
For orders above $500, booking can be done at most three months prior to the delivery date.
3. How many days in advance should I place my order?
For small orders below $100, 3-5 working days advance notice is required.
For orders above $100, 7-14 working days advance notice is required.
For pull-apart cake order, it is advisable to place your order with at least 2 weeks notice.
For urgent orders, please contact us to enquire. (Subject to a fee charge for orders made less than 7 working days)
4. What is your payment structure?
Mode of payment: Inter-bank transfer (Bank accounts available: OCBC and POSB) for online orders.
Please note that full payment must be made within 2 working days upon receiving of confirmation order.
5. Do you provide delivery service?
Yes, we provide delivery service. Our delivery timing is from 8am to 8pm.
Free delivery for orders above $300.
For orders under $300, delivery charge applies ranging from $5 - $15 depending on location. Additional charges apply during peak hours (Morning 8am to 10:30am and Evening 5:30pm onwards)
Please contact us at petitesweetshouse@gmail.com and we will advise accordingly.
6. Do you make customised cakes?
Instead of customisation of cakes, The Petite Sweets believes in providing personalised service that caters to every individual needs and budget accordingly.
Our personalised services include personalised cakes, packaging box and design tags.
For personalised cakes, please refer to the section on pull apart personalised cakes.
7. Are your cakes Halal?
We are not Halal certified. However, we make use of Halal ingredients in our food preparation that do not contain alcohol/pork/lard.
8. What cake size is appropriate for my party?
For our classic cream cakes, it comes in 7’’ round.
Our 7’’ cake can serve 4 to 6 people generally.
For other sizes and shapes, do enquire with us.
Try our pull-apart cake that can cater accordingly to the number of guests you intend to invite. In addition, it saves your hustle in finding a knife and cutting of the cake.
For our Tray cakes, the recommended servings are as follows:
Size Dimension (in cm) Numbers to cater
S 24 x 20 12 to 24 people
M 38 x 24 24 to 42 people
L 46 x 38 42 to 81 people
As for our cupcakes, it comes in two available sizes.
|
Size of a standard cupcake
|
Size of a mini cupcake
|
If you have further enquiry, please do not hesitate to contact us at petitesweetshouse@gmail.com
9. Can I make amendments or change my order?
Yes, you are only allowed to make a one-time amendment by contacting us at petitesweetshouse@gmail.com (**Please quote your invoice number).
For amendment made not less than 5 working days prior to the collection date, no charge will incur.
Please note that for any amendment made less than 5 working days prior to the collection date, there will be a 10% imposed charge off your total cost.
10. Can I cancel a confirmed order?
Cancellation of order is not allowed. You may change the collection date or make any amendment (kindly refer to T&C for amendment details) as required by contacting at petitesweetshouse@gmail.com (**Please quote your invoice number).
11. How long can I keep my cake?
Our cakes are freshly made on the day itself. It is advisable to our customers that the cakes should be consumed on the date of delivery or keep it for not more than 3 days. As our cakes contain fresh cream, please store your cake in the chiller at (<5̊c) cold temperature and try not leave it in room temperature for more than one hour.
9. Can I make amendments or change my order?
Yes, you are only allowed to make a one-time amendment by contacting us at petitesweetshouse@gmail.com (**Please quote your invoice number).
For amendment made not less than 5 working days prior to the collection date, no charge will incur.
Please note that for any amendment made less than 5 working days prior to the collection date, there will be a 10% imposed charge off your total cost.
10. Can I cancel a confirmed order?
Cancellation of order is not allowed. You may change the collection date or make any amendment (kindly refer to T&C for amendment details) as required by contacting at petitesweetshouse@gmail.com (**Please quote your invoice number).
11. How long can I keep my cake?
Our cakes are freshly made on the day itself. It is advisable to our customers that the cakes should be consumed on the date of delivery or keep it for not more than 3 days. As our cakes contain fresh cream, please store your cake in the chiller at (<5̊c) cold temperature and try not leave it in room temperature for more than one hour.
